This document outlines our procedures for using and managing your personal/business data. It also provides contact details in case you have any questions about your personal/business data, which we will be more than happy to address. Please also review our separate Cookie Statement, which explains how Zeniply.com utilizes cookies and similar technologies.
Zeniply.com provides online training services through our websites, mobile apps, and other online platforms such as partners’ websites and social media. Why do we mention this? Well, here’s the deal – all the information that follows applies not only to one or two but to all of these platforms. One privacy statement covers multiple platforms, making for less tedious reading.
This particular privacy statement applies to any information we collect through these platforms or other related means (such as contacting our customer service team via email). It simplifies the reading process.
This Privacy Policy outlines Zeniply Limited’s policy regarding information, including personally identifiable data such as your first and last name, title, company name, email address, date of birth, and telephone number (“Personal Data”), as well as other information collected from visitors to the Site and Services. It describes how Zeniply Limited collects, uses, shares, and secures the personal information you provide. It also explains your options regarding the use, access, and correction of your personal information. The use of information collected through our service will be limited to providing the service for which the Client has engaged Zeniply Limited.
We may update the Privacy Statement periodically. If you are concerned about your privacy, please visit this page regularly to stay informed.
If you do not agree with this Privacy Statement, you should discontinue using our services. If you do agree, then you are ready to book or post your next course.
In order to assist you in securing the ideal Trainer/Trainers, we require specific information when utilizing our services. This includes basic details such as your name, preferred contact information, email address, company name, date of birth, training certificates, booking history, and payment information. Additionally, we may collect computer-related information, encompassing IP address, browser details, and language settings. Furthermore, there are circumstances where we obtain information from third parties or automatically gather additional data. This encapsulates the fundamental scope of the information we gather.
By providing us with Personal Data voluntarily, you consent to our utilization of this information in compliance with our Privacy Policy.
In compliance with the data protection regulations in India, we adhere to appropriate protocols to mitigate unauthorized access and misuse of personal and business data. Complete credit card information will be retained for a maximum of 10 days.
Zeniply.com collects and utilizes the information provided by users during the setup or booking process. When making a booking, users are required to provide at least their name and email address. Setting up a license account necessitates the provision of business/home address, telephone number, payment information, business registration number, person in control of booking details, and VAT numbers.
If users need to contact the customer service team or engage with Zeniply.com through other means, such as social media or communication with booked trainers, additional information may be collected. Moreover, after completing a course, trainees may be requested to provide a review to facilitate improved experiences for future trainees and bookers.
Users may also provide information in other instances, such as enabling Zeniply.com to access their current location or contact details while browsing with a mobile device, creating a user account for personalized settings, reviewing previous bookings, or managing future bookings. Additionally, participation in referral programs or sweepstakes will require the provision of personal information. Users can also offer feedback or seek assistance concerning the Zeniply.com training services.
When booking Trainer/Trainers through Zeniply.com, it is important to note that you may be making bookings not only for yourself but also for other trainees whose details you provide as part of the booking. Additionally, you have the option to make a booking on behalf of someone else. If you hold a Zeniply.com for Business account, you have the capability to save course certificates and manage the bookings of others. Furthermore, Zeniply.com allows for the sharing of information in certain instances, such as forwarding a wish list or participating in referral programs. It is essential to underscore that any shared information must be used in accordance with the provided interface guidelines.
It is imperative to emphasize that as the individual making the booking and providing personal information about others, it is your responsibility to ensure that these individuals are aware of the disclosure of their personal information and have consented to the manner in which Zeniply.com utilizes their information.
When accessing our websites or apps, we may collect certain information, even if you do not proceed with making a booking. This may include your IP address, the timestamp of access to our services, as well as details regarding the hardware, software or internet browser you are using, and information about your computer’s operating system such as application versions and language settings. Additionally, we may gather information about the pages you have viewed and the clicks you have made.
If you are using a mobile device, we may also obtain data that identifies your device, its specific settings and characteristics, location details, app crashes, and other system activities. Upon making a booking, our system will record the means through which you made the booking or accessed Zeniply.com websites and/or apps.
This includes the potential reception of data from various sources, such as business partners, affiliate partners, and independent third parties. These sources may provide information that will be combined with the details you have provided.
Furthermore, our platforms may incorporate calling services to facilitate communication with the Trainer/Trainers regarding your course. As a result, we will obtain metadata related to call activities, including the call location, caller identification, and call duration. Additionally, certain social media services may also supply us with information about you if you choose to link your Zeniply.com user account to your social media account. In this scenario, the social media provider may share personal information with Zeniply.com with your consent.
It is also possible for Trainer/Trainers partners to disclose information about you to Zeniply.com. This occurs particularly in situations involving support queries, disputes regarding a booking, or other communication related to your booking via Zeniply.com.
We utilize the gathered information pertaining to you for a variety of purposes. Your personal or business data may be employed in the following manners:
We may disclose your personal or business data to third parties under specific circumstances.
Zeniply.com provides various communication channels for you and Trainer/Trainers partners to discuss Trainer/Trainers and existing Bookings, all routed through Zeniply.com. You can reach out to Zeniply.com regarding your Booking or Trainer/Trainers partners through the messaging platform, the Zeniply.com app, and other available channels.
For security, fraud prevention, legal compliance, investigations, product development, research, and customer engagement, Zeniply.com may access and utilize automated systems to review, scan, and analyze communications. This includes providing information and offers we believe may interest you, as well as customer or technical support. We reserve the right to block or review communications that, at our discretion, may contain malicious content, spam, or pose a risk.
All communications sent or received using Zeniply.com communication tools will be received and stored by Zeniply.com. Business partners through whose platform the Booking was made and Trainer/Trainers partners may choose to communicate with you directly via email or other channels not controlled by Zeniply.com.
We provide complimentary applications for various mobile devices, in addition to mobile and tablet-optimized versions of our standard website. These applications and mobile websites handle the personal information you provide in a similar manner to our website. They also offer the capability to utilize location services for finding nearby Trainers, as well as managing certificates from completed training courses. With your consent, we may send push notifications containing information about your upcoming Bookings. Access to your location data or contact details may be requested to fulfill your service requirements. Please refer to your mobile device’s instructions for details on modifying settings to allow data sharing or receiving push notifications.
Zeniply.com may utilize cross-device tracking to enhance our services and marketing endeavors, with or without the use of cookies. For more information about cookies and similar technologies, please refer to our Cookie Statement below. Through cross-device tracking, Zeniply.com can monitor user activity across multiple devices. In such tracking, Zeniply.com may integrate data obtained from a specific browser or mobile device with another computer or device associated with the source of the collected data.
To optimize Zeniply.com’s newsletter content, we amalgamate searches and Bookings made from various logged-in user accounts across different computers and devices. If you prefer that Zeniply.com not combine such data for newsletter generation or content optimization on our websites and/or applications, you may either log out from a device or unsubscribe from the Zeniply.com newsletter.
Personalized advertisements displayed on external websites or applications may be tailored based on your activities across interconnected computers and devices. Declining participation in the NAI behavioral advertising program (refer to our Cookie Statement under “What are your choices”) allows you to opt out of cross-device tracking for advertising purposes. It’s important to note that logging out of your user/business account does not constitute opting out of personalized advertisements.
At Zeniply.com, we leverage social media for various purposes, particularly to streamline the use of our online booking services.
You have the option to authenticate into a Zeniply.com user account using your social media credentials, eliminating the need to manage multiple usernames and passwords across different online platforms. Once authenticated, you will have the convenience of using your social media account to access your Zeniply.com account consistently. Moreover, you retain the flexibility to unlink these accounts at any time.
Integration of social media plugins: We have also integrated social media plugins into the Zeniply.com website and apps. This integration involves the sharing of certain information with social media providers when users interact with the social media buttons, such as Facebook’s ‘Like’ button. If a user is logged in to their social media account at the time of interaction, the social media provider may correlate the shared information with the user’s social media account and potentially display their actions on their social media profile for sharing within their network.
In addition to social media plugins, other social media services and features, including social media messaging, are also integrated to facilitate interaction with Zeniply.com or contacts regarding the services offered. Furthermore, Zeniply.com may maintain social media accounts and offer apps on various social media sites. Upon engagement with Zeniply.com through social media, users may have the option to share information with Zeniply.com, with their social media service provider informing them about the specific information to be shared.
For instance, when users log into a Zeniply.com user account using their social media account, certain authorized information, such as their email address and age, may be shared with Zeniply.com. Similarly, when registering with a Zeniply.com social media app or connecting to a social media messaging service without a Zeniply.com user account, the information shared may include basic details available in the user’s social media profile, such as email address, status updates, and a list of contacts. This information is used to fulfill user-requested services, such as forwarding messages to contacts or creating a personalized user experience on the applications and websites.
Users are encouraged to consult their social media service providers for detailed information on how their data is utilized and processed when connecting with Zeniply.com through social media platforms.
Unauthorized access to and misuse of personal or business data are significant concerns. To mitigate these risks, we have implemented robust business systems and procedures designed to safeguard the personal and business data entrusted to us. Our security measures include strict access controls, both technically and physically, for our servers. Access to personal and business data is restricted to authorized personnel only, limiting access to those with a legitimate need as part of their responsibilities.
Where we collect your personal data:
(i) We are committed to collaborating with and supporting you in fulfilling your responsibilities under the relevant Data Protection Laws concerning your rights:
(a) of rectification of personal data,
(b) of erasure of personal data,
(c) to restriction of processing of personal data,
(d) to portability of personal data,
(e) to object to the lawfulness of the processing of personal data, and
(f) to not be subject to a decision based solely on automated processing; and
(ii) In case of a breach of this provision, we will promptly notify you within twenty-four (24) hours.
When collecting full credit card details as part of the Booking process, we retain this information for a maximum of 10 days. Subsequently, your credit card data will either be permanently deleted or securely stored with limited access for fraud detection purposes. Alternatively, you have the option to store your credit card details in your user account. If you choose to do so, your credit card details will be stored in hashed form, with only the last four digits of your credit card number accessible for your reference during payments.
You are entitled to review the personal or business information we have on file for you. To request an overview of your personal or business data, please contact us via email using the address provided below. When emailing, kindly include ‘Request for personal or business information’ in the subject line to expedite the process.
In case you believe that the personal information we hold is inaccurate, if you believe that we no longer have the right to use your personal or business data, or if you have any inquiries regarding the use of your personal information or about our Privacy Statement, please get in touch with us via email or written correspondence using the contact details provided below. We will handle your inquiry in compliance with applicable Indian data protection laws.
It is possible to delete your user account at any time by signing into your account on the Zeniply.com website and choosing to remove your account.
Zeniply.com is responsible for the management of personal and business data across its websites and mobile applications. As a private limited liability company, Zeniply.com is registered under the Indian laws and maintains its offices at WorkEdge Coworx, B23, Sector 63, Noida, Uttar Pradesh, India. Should you have any feedback or inquiries regarding this privacy notice, please don’t hesitate to contact us via email at customer.service@Zeniply.com, and we will promptly address your concerns. We are committed to engaging in discussions about privacy and welcome your input.
Cookies and similar tracking technologies may be deployed on our websites and applications for various purposes, including enabling the functionality of Zeniply.com, analyzing traffic, and for advertising. These technologies are utilized not only by us directly, but also by third-party service providers and advertisers with whom we collaborate. If you wish to gain a deeper understanding of what cookies are, how they are utilized, and the options available to you, we encourage you to explore further details here.
A cookie comprises a small data file placed in the browser of a computer or mobile device. First-party cookies refer to those served by the entity operating the domain, such as Zeniply.com’s own cookies. Alternatively, when others are allowed to serve cookies through Zeniply.com websites and apps, these are termed third-party cookies.
Additionally, a distinction exists between session cookies, which exist only until the browser is closed, and permanent cookies, which have a longer lifespan and are not automatically deleted upon browser closure. We aim to serve cookies, or allow their service, with a maximum lifespan of 5 years. Exceptions may apply in rare circumstances, such as for security purposes where a longer lifespan is deemed necessary.
Beyond cookies, other tracking technologies similar to cookies are utilized, including web beacons (also known as pixel tags, web bugs, or gifs), tracking URLs, and software development kits (SDKs). Web beacons are minuscule graphic images, typically a single pixel, which are delivered to a device as part of a web page request, in an app, in an advertisement, or an HTML email message. Pixels facilitate the retrieval of device information, such as device type, operating system, IP address, and time of visit, while also serving and reading cookies in a browser. Tracking URLs are employed to ascertain the referring website from which Zeniply.com websites or apps are accessed. SDKs, akin to cookies and web beacons, are small code segments included in apps.
In this Cookie Statement, all these technologies are collectively referred to as “cookies.”
Cookies enable the recognition of a user across website pages, between different websites, or when utilizing an application.
Our website and applications employ cookies for a variety of functions:
Technical cookies: We employ technical cookies to facilitate the optimal functioning of our website and apps. These cookies are vital in establishing and managing user accounts, enabling user authentication, and ensuring seamless navigation.
Functional cookies: We utilize functional cookies to retain user preferences and enhance the efficiency of our website and apps. For instance, they store preferred currency settings, search history, and previously viewed items. Furthermore, these cookies may store registration details to expedite the login process, all while maintaining the encryption of user passwords.
Analytics cookies: We implement analytics cookies to gain comprehensive insights into user interactions with Zeniply.com. By analyzing user behavior, we aim to refine and optimize our platforms, assess the efficacy of our marketing campaigns, and maintain relevance and interest for our visitors. Data collected may encompass webpage visits, entry and exit pages, device types, email interactions, and timestamps.
We may gather and utilize information pertaining to your interactions with our platform, including but not limited to the frequency of clicks on specific pages, mouse movements, scrolling behavior, search terms, and input in various fields. Employing analytics cookies as part of our online advertising strategies enables us to discern user behaviors following exposure to our online advertisements, potentially encompassing placements on third-party platforms.
Commercial cookies: We utilize both third-party cookies and proprietary cookies to facilitate the display of personalized advertisements on our websites and other online platforms. This practice, commonly referred to as “retargeting,” relies on browsing activities such as the destinations you have explored, the Trainer/Trainers you have perused, and the prices you have been presented with.
Last Updated: 4th June 2024
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